Thanks for visiting Send a Lolly. We will do all we can to ensure you have an enjoyable shopping experience, and that you are completely happy with your lolly.

These are the terms and conditions (Terms) on which we supply products to you, available on (Website) in the United Kingdom. These Terms are legally binding. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions or require clarification on these Terms, please contact us by referring to the table in clause 1.2.

If you do not agree to these Terms, you must not order any products from this Website.

DEFINED WORDS: In these Terms a bold, capitalised word has a particular meaning. These relevant words can be found in brackets after their meaning. Any reference in these Terms and Conditions to “we”, “us” or “our” is a reference to Limited. Any reference to “you” or “your” is a reference to any consumer and these references may be used interchangeably.


1.1 Who we are is an online retailer in England. Our office address is Unit 13, Lakesview Business Park, Canterbury, Kent, CT3 4AL.

1.2  How to contact us

You can contact us in the following ways:

Social Media

Instagram: @Sendalolly

Facebook: @Sendalolly


1.3 How we may contact you

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.4 “Writing” includes emails

When we use the words writing or written in these terms, this includes emails.

1.5 Your status

You must be at least 18 years old to place an order on our Website.


2.1 How to place an order

You place an order on the Website by completing the checkout process. By confirming your order, you are agreeing to purchase the product you have selected which shall be subject to these Terms.

When you confirm your order, we will take payment for your order by means of your nominated payment method.

We will then send to you an order confirmation email detailing your order and any other information we must provide to you.

2.2 How we will accept your order

Our acceptance of your order will take place when we email you to accept it, at which point a legally binding contract (Contract) will come into existence between you and us.

2.3 If we cannot accept your order

There may be circumstances in which we are unable to accept your order, because of something we discover after we send you an order confirmation email. If this is the case, we will inform you of this via email and will refund you for the product. We may be unable to accept your order because: (a)  we have identified an error in the price or description of the product;

(a) it appears that the order mistakenly duplicates another order;

(b) your Personalised Product contravenes, or appears to contravene, our Content Rules (section ‎3.4);

(c) there are unexpected limits on our resources which we could not reasonably plan for

(d) we suspect that the order has been placed fraudulently;

(e) we are unable to meet a delivery deadline you have specified;

(f) the product is out of stock;

(g) a promotional offer or discount code has been used outside of a valid promotion period or has expired; or

(h) your order otherwise breaches any of the requirements of these Terms.

2.4 Your order number

We will assign an order number to your order and tell you what it is when we send you an order confirmation email. It will help us if you can tell us the order number whenever you contact us about your order.

2.5 Ordering multiple products

When ordering multiple products as part of the same order, we cannot guarantee that multiple products within the same order will be delivered in the same package or at the same time.


Our lollies are handmade in the United Kingdom and are sold and dispatched by Us.

3.1 Products may vary slightly from their pictures

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the products.  Your product may vary slightly from those images.

3.2 Product packaging may vary

The packaging of the product may vary from that shown in images on our website.

3.3 Personalised Products

If the product includes personalised content selected by you, it is a personalised product (Personalised Product). If it is a standard product which does not include any content selected by you, it is a non-personalised product (Non-Personalised Product).

It is up to you to ensure the content you have contributed for inclusion in a Personalised Product is correct (for example the content is correctly spelt).

Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct.

If you use third party copyright in any Personalised Product, it is your responsibility to ensure that you seek permission from the copyright owner. We will not accept any liability  whatsoever if any Customer IP infringes on third party copyright. You will be held responsible for any fees and third party damages we may have to pay to a third party because of such infringement and you will be liable to reimburse these payments to us in full.

3.4 Content Rules

We do not permit Personalised Products to include any content or material which:

(a) infringes anyone’s IP (see below the definition in section ‎11). In particular, you must ensure that you either own the IP in the Customer IP that you wish to include in a Personalised Product or that you have permission from the IP owner to include that Customer IP in the Personalised Product;

(b) contravenes any applicable law (including, without limitation, any criminal law) or regulation;

(c) is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person;

(d) misrepresents identity or impersonates any person;

(e) includes personal data about another person, such as their address, phone number, or email address, except with the written approval of that person;

(f) is pornographic, obscene, indecent or offensive, has sexual connotations, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group;

(g) may harass, upset, embarrass or alarm any person;

(h) gives the impression that it originates from or has been approved by us, our partners and licensors, whether by reference to our/their name or otherwise;

(i) may violate the integrity and reputation of our name, and the names of our partners and licensors;

(j) advocates, promotes or assists any unlawful act;

(k) includes or makes reference to illegal drugs; or

(l) makes reference to politicians’ names and/or political statements.



4.1 Where to find the price for the product

The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see section ‎4.5 for what happens if we discover an error in the price of the product you order.

4.2 Payment 

You can pay for your products using credit card, debit card, PayPal, or any other payment method which we make available to you at the time of your order.

Should you require a full VAT invoice you can request this via email;

Please allow up to 28 working days for the full VAT invoice to be sent.

4.3 Offers, discounts, vouchers and competitions

If you have been sent a discount code or voucher by us, you must apply it at the checkout to benefit from a discount or price reduction.

Please note that promotional offers, discount codes and vouchers can only be applied to our specified products.

Promotional offers and discount codes must be used within the valid offer time, but we reserve the right to dispatch products outside of this period.

Send a Lolly reserves the right to cancel, change or extend offers at any given time, without notice. Promotions cannot be backdated or applied retrospectively to orders already placed.

There are no cash alternatives for offers or discount codes.


4.4 What happens if we got the price wrong?

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

4.5 What to do if you think your order confirmation receipt or invoice is wrong

If you think your order confirmation receipt or invoice is wrong, please contact us; promptly to let us know.


5.1 General information

The dispatch date is the date that we send the item, not the date that it is delivered.

For orders that are accepted, unless we inform you otherwise in the order process, we will dispatch the product you have ordered within 5 days of the order.

It is your responsibility to ensure that the postal information you input for delivery is correct.

Errors in the address may cause unnecessary delay and/or result in unsuccessful delivery of your items. You can check that you have the correct UK postcode by using the Royal Mail’s handy postcode finder available at Please note we are not responsible for the accuracy of the Royal Mail’s postcode finder.


5.2 Delivery costs

Standard Delivery is Free. You can choose another delivery method. We will notify you of the delivery cost at the checkout stage before you place your order.

We reserve the right to change the delivery costs at any time


5.3 Estimated delivery times

Products are delivered by Royal Mail (or another third party carrier from time to time). Estimated delivery times for all standard delivery UK orders are 5-7 days. If next day delivey is available, the estimated delivery times are the following working day for orders placed before 10.00am. For orders placed after 10.00am then the estimated delivery times will be the second working day after placing your order.

5.7 We are not responsible for delays outside our control

If our supply of the products is delayed by an event outside our control (such as acts of God, natural disasters, epidemics or pandemics, terrorist attacks, war or threat of war, riots, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any laws imposing an export or import restriction, quota or prohibition, or failing to grant necessary licence or consent, collapse of buildings, fire, explosion or accident, industrial action, interruption or failure of utility service) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. However, if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received. Your statutory rights as a consumer are not affected.

5.8 When you become responsible for the goods

A product which is goods shall be your responsibility from the time we deliver or attempt delivery of the product to the address you gave us.

5.9 When you own goods

You own a product which is goods once we have received payment in full.


5.10 Reasons we may suspend the supply of products to you

We may have to suspend the supply of a product to deal with technical problems or make minor technical changes; update the product to reflect changes in relevant laws and regulatory requirements; or make changes to the product as requested by you or notified by us to you.

5.11 Your rights if we suspend the supply of products

We will contact you as far in advance as practicably possible to tell you we will be suspending supply of the product.. If we have to suspend the product for longer than 48 hours, we may contact you to cancel your order and refund any sums you have paid. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 48 hours and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.



As a courtesy, we may allow you to make changes to your order. Please email us;

We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.


7.1 Minor changes

We may have to make minor changes to a product to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements, for example to address a security threat. Minor changes will not affect your use of the product.

7.2 Significant changes

There may be circumstances where we have to make significant changes to our products. If we do need to make such changes, we will notify you of this. You may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.


8.1 Your rights

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract, including:

(a) if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see section ‎9.1;

(b) if you want to end the contract because of something we have done or have told you we are going to do, see section ‎‎8.2;

(c) if you have just changed your mind about the product, see section ‎‎8.3.  You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

(d) In all other cases (if we are not at fault and there is no right to change your mind), see section ‎‎8.5.

8.2 Ending the contract because of something we have done or are going to do

If you are ending a contract for a reason set out below, the contract will end immediately, and we will refund you in full for any products which have not been provided. The reasons are:

(a) We have told you about an upcoming change to the product or these Terms which you do not agree to (see section ‎7.2);

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 48 hours; or

(e) you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013)

For most products bought online you have a legal right to change your mind within 14 days and receive a refund.

8.4 When you don’t have the right to change your mind

You do not have a right to change your mind in respect of Personalised Products.

8.5 Ending the contract where we are not at fault and there is no right to change your mind

Even if we are not at fault and you do not have a right to change your mind (see clause 8.1) you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for.  If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.

8.6 Summary of your legal rights We are under a legal duty to supply products that are in conformity with these Terms. 

For a summary of your legal rights, please see the table below. This is subject to exceptions and is subject to change from time to time. For detailed information please visit the Citizens Advice website or call 03444 111 444.


9.1 Reporting a problem

If you have questions or are unhappy with your order, please contact us via Email (see section ‎1.2 for contact details). You will need to quote your order number, the email address you have registered and the details of the problem with the order.

We aim to acknowledge any complaint within 14 days and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and to correct any future problems. Should it be necessary, we will then advise you how to return your item.

9.2 Your legal obligation to return rejected products

If you wish to exercise your legal rights to reject products you must return them back to us.

9.3 Procedure for returns and refunds 

We will refund you the price you paid for the products including delivery costs, by the method you used for payment within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

Personalised Products

Where an item is faulty,  please contact us via Email;

We will either ask you to return the item to us or to take a photo of the item before returning it back to us. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with or to your PayPal account. Alternatively, we may offer to resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt. Please see section ‎3.3 on Personalised Products for more information.

Non-Personalised Prod

Please refer to section ‎8.4 for Non-Personalised Products which cannot be returned.

Where an item is faulty,  please contact us via Email. We will either ask you to return the item to us or to take a photo of the item before returning it back to us.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with or to your PayPal account. Alternatively, we may offer to resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.

Please note that if the value of the product has been reduced by any handling of it beyond what is necessary to check whether the product is as expected, we may deduct an amount to reflect that reduction in value from the sum we refund to you. Note that the value of a product may be reduced to nothing if its seal (or similar) is broken.

9.4 When we will pay the costs of return

We will pay the costs of return if:

(a) the products are faulty or misdescribed;

(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;

(c) if we, or on behalf of our suppliers, have requested a return of the product due to a product recall.

9.5 Deductions from refunds if you are exercising your right to change your mind

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.


10.1 We may end the contract if you break it

We may end the contract for a product at any time by writing to you if:

(a) you do not, within a reasonable time, allow us to deliver the products to you or the recipient or collect them from us/your local depot.

10.2 You must compensate us if you break the contract

If we end the contract in the situations set out in Section ‎10.1 we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.


For the purposes of these Terms, the following words will have the meanings as set out below:

(a) IP means intellectual property rights of any nature, including (for example) patents, rights to inventions, copyright and related rights, trade marks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets), and any other intellectual property rights, whether registered or unregistered, and including all applications for such rights, and rights to apply for and be granted such rights, and renewals or extensions of such rights, and rights to claim priority from such rights, and all similar or equivalent rights or forms of protection which subsist, or will subsist, now or in the future, in any part of the world.

(b) Content means all text, software, applications, graphics, audio, visual and/or audio-visual material (including but not limited to, music, sound, still visual images, photographs and video), data, database content, page layouts, design and other multi-media content, information and material, including the metadata relating to such content.

Unless otherwise stated, all Content on and IP in relation to our Website is wholly owned by Sennd a Lolly.

You may use and access our Website to the extent and purpose required for ordering any products and/or services made available by Send a Lolly in accordance with these Terms.

You are not allowed to:

(a) remove any notices relating to IP contained in any Content, material and/or products taken from our Website or otherwise;

(b) whether for a commercial purpose or otherwise, copy, distribute, show in public and/or create any derivative work from, any material, Content or IP owned by Send a Lolly without the prior express written permission and licensing by us to do so;

(c) use Send a Lolly, including but not limited to, its Website, Content, IP, products for any commercial purpose other than in accordance with these Terms; and

(d) use any robot, spider, scraper or other automated means to access the Website for any purpose without our prior express written permission.

Any rights not granted in these Terms are reserved for our own benefit.


We will always try to ensure that our Website is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.

Occasionally, we may provide links to other websites or resources for your convenience. We do not endorse the contents of these websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites, you do so at your own risk.


We will only use your personal information as set out in our Privacy Policy and Cookie Policy, which are subject to change from time to time.